RETURNS & EXCHANGES

We hope you love your Lune Éclat purchase. If something is not quite right, you may submit a return or exchange request within 7 calendar days of delivery.

HOW TO SUBMIT A REQUEST

Please email hi@luneeclatfashion.com with:

• Your order number

• The item concerned and reason for your request

• Clear photos showing the item and its original garment tags

Our customer service team normally replies within 24–48 hours. Responses may take slightly longer during weekends or public holidays.

RETURN CONDITIONS

Items must be unworn, unwashed, unaltered and undamaged, with all original garment tags attached. All requests are subject to review by our customer service team.

Exchanges

Each product can be exchanged once. If you want to change to a more expensive product, you need to pay the difference. If the replacement is less expensive than the original, we’ll refund the difference to you (in case of quality problems with the clothes).

IMPORTANT

Please do not return any item before contacting us. The address shown on the original parcel is not our return address. Our customer service team will provide the appropriate instructions and return address when required.

Shipping arrangements and any applicable fees will be confirmed before a return is made. Unauthorized returns or items sent to an incorrect address may not be accepted.